Privacy Policy

It’s important to us that you can feel confident that your personal information is safe and being looked after.
We appreciate the trust you place in us and in return we respect our customers’ privacy and are committed to protecting your personal information.

This Privacy Policy relates to employees of companies or organisation who have;

Our Domestic Privacy Notice details how we collect, use and store data relating to individuals, sole traders and partnerships.
This is found here on the home.engie.co.uk website.

What Personal Information do you collect?

We will not collect any information about individuals, except where specifically and knowingly provided by them. Personal Information may include;

Why do we need your personal data?

We need to collect and use your personal information to:

When we might need to share your information

In certain circumstances we may share your personal information with third parties, this includes:

How long do we keep this information?

We’ll only store your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or for as long as we reasonably consider necessary to establish, exercise or defend our legal rights. Your data will be retained in line with our statutory and regulatory obligations. The criteria we used to determine these retention periods includes:

Where our retention periods are not governed by legislation, our retention policy is based on commercial justifications. These include:

Where is my personal data stored?

Although ENGIE are based in the EEA, we may need to process your personal information outside of the EEA through our outsource data processes in countries such as the US, North and South America, Asia, and Africa.

When we disclose your information to our service providers located overseas, we endeavour to ensure your personal information is treated in accordance with the standards required by the GDPR. This may include;

How do we safeguard your personal information?

We strive to ensure the security, integrity and privacy of the personal information we collect. We do our very best to ensure the security of personal information held by us to protect your information from unauthorised access, use, modification, destruction or disclosure.

Access to personal information is restricted to authorised employees, contractors, agents and service providers, who are obliged to respect the confidentiality of any personal information held by us. We regularly review and update our security measures considering current technologies.

Do we use and disclose your personal information for marketing purposes?

We will always give you the opportunity to tell us if you wish to receive information about our other products and services.

If you have agreed, we may use your personal information to provide you with information about offers, promotions, products or services which we believe may be of interest to you. We may also share your information with ENGIE group companies and business partners, service providers so that they can provide you with products or services on our behalf or help us to provide you with any products or services that you have requested.

If we contact you for marketing purposes, we will give you the opportunity to request that your information is not used for direct marketing by us in the future.

If you change your mind at any time and prefer not to hear from us about marketing, special offers or promotions, please let us know by getting in touch with our Customer Care Team on 0800 130 3600 or emailing customerservice@engie.com

How can you access or correct your personal information and credit reporting information, or make a privacy or Data Protection complaint?

You have the right to ask for access to, correction of or erasure of personal information we hold about you. However, we may limit your access if it would disclose personal information about another person, or where it would disclose commercially sensitive information. You also have the right to make a complaint if you believe that we have not complied with privacy laws in relation to your information.

To obtain access, correct your information, request an erasure, make a complaint or enquire about your rights, please contact us in writing using the contact details below. We will acknowledge any complaints in writing as soon as we can and respond to any complaints or enquiries within 30 days. If you are also dissatisfied with our response you can contact the Information Commissioner office.

For personal information enquiries:

Attention: Privacy Officer

Email:   customerservice@engie.com

Phone: 0800 130 3600

Address:

ENGIE
No 1 Leeds
26 Whitehall Road
Leeds
LS12 1BE

 

For gas supply:

ENGIE Gas Shipper Limited (registered in England No: 3814488),
ENGIE Gas Limited (registered in England No: 3814495).

For electricity supply:

ENGIE Power Limited (registered in England No: 4236804)

The registered office for each of these companies is No1 Leeds, 26 Whitehall Road, Leeds, LS12 1BE