Contact the Community Energy Team

General enquiries

Our Customer Services department can assist with all registration, account and technical enquiries. Our opening hours are: Monday to Friday 8am to 6pm and Saturdays 8am to 1pm.

Telephone: 0800 999 5080
Email: communityenergy.uk@engie.com

Post: 
ENGIE Community Energy  
King’s Yard,1 Waterden Road,
Queen Elizabeth Olympic Park,
London, E15 2GP

In person:

ENGIE Community Energy
The King’s Yard Visitors Centre
1 Waterden Road Queen Elizabeth Olympic Park
London E15 2GP

Please note: if you require disabled access, please contact us on 0330 010 2021 before you visit us. 

Walking to our offices
Click here for walking directions to ENGIE .

Getting to us by car
Please note that we have NO parking at our offices. There is limited on-street parking nearby. If you have a SatNav, please use the postcode E9 5EN. This will bring you to White Post Lane where you can park. You will then need to walk up White Post Lane in the direction of the canal – you may see the Olympic Stadium in front of you. As soon as you cross the bridge over a canal, turn right down a slope to the canal towpath. Once on the towpath, turn sharp right and continue back under the bridge along the towpath. About 15 metres past the bridge you will see a grey door. Please press the buzzer to enter.

Getting to us by train
Take the London Overground service to Hackney Wick. Walk down the ramp and at the bottom, turn left. You will pass an old (closed) pub called The Lord Napier, turn immediately left onto White Post Lane. Continue around and turn left at the end. Walk up a slight hill until you come to a bridge over a canal. As soon as you cross the bridge, turn right down a slope to the canal towpath. Once on the towpath, turn sharp right and continue back under the bridge along the towpath. About 15 metres past the bridge you will see a grey door. Please press the buzzer to enter.

Online enquiry form 
Alternatively you can contact us via the enquiry form here.

Emergencies
For any emergency enquiries please contact us on 0800 999 5080.