Double win for ENGIE at PFM Awards 2016
ENGIE has been announced as winner in two categories of the Premises & Facilities Management Awards (PFM) Awards 2016 – Partners in Expert Services (multi-site) with ITV, and Facilities Technology Innovation for the application of Robotic Process Automation (RPA) technology.
The Partners in Expert Services award recognised the strong partnership that has been developed between ENGIE and ITV. ENGIE has been working with integrated producer broadcaster for over 15 years, delivering specialist technical services on a building portfolio which now includes offices, storage and studio production sites, (including both the Emmerdale and Coronation Street sets) as well as support for critical parts of ITV's national network such as the Northern Transmission Centre in Leeds.
The sustained success of the partnership between ENGIE and ITV is a direct result of a relationship that is characterised by earned trust, shared objectives and a commitment to achieving them. It also leverages the specialist skills and knowledge that ENGIE has brought to ITV's operations, with each party recognising where their strengths lie and combining them to maximum effect.
ENGIE was also named winner of the Facilities Technology Innovation Award for the creation of a virtual workforce following the development of in-house RPA capability. RPA can be utilised 24/7 to bring greater speed, accuracy and consistency to a number of repetitive tasks - freeing time to deploy staff on other duties. RPA replicates human activities, with data across multiple applications being keyed directly, via use of robotics.
The innovative use of RPA technology is allowing ENGIE to extend operational processing hours, improve efficiency and reduce costs considerably both for customers and also for its own internal business operations. ENGIE's initial customer implementation of RPA was on a wider business services contract for a major local authority. It has successfully led to a 50% reduction in processing time of revenue and benefit claims and allowed staff to deal with more complex customer service issues. Usage of RPA has broad-reaching implications for advancement of transactional processing across both public and private sectors within the FM industry. More importantly, RPA has potential to release more of an FM's time to concentrate on the people focused and customer service elements of the role, which will enhance overall experience for the end user. ENGIE is now looking to deploy components of its scalable RPA technology to a growing number of FM contracts.
Nicola Lovett, ENGIE’s UK Divisional CEO for Services commented: “We are delighted with yet more success at the PFM awards, not least because these two very different types of operation reflect ENGIE’s breadth of expertise. At the same time, it illustrates our ability to provide both innovative solutions and to work in close partnership with customers, understanding their needs and priorities to deliver a tailored service with maximum benefits.”